‏Terms of Service – Athr fleur

‏By accessing or using Ather Fleur’s website, or placing an order through it, you agree to comply with these Terms of Service. Please read them carefully before making any purchase.

⸻

‏ Nature of Service

‏Ather Fleur provides premium flower experiences, both natural and artificial, carefully designed to reflect the emotion selected by the customer.
‏Images and descriptions are for illustrative purposes only, and details may vary depending on the season and availability, while maintaining quality and luxury standards.

⸻

‏Orders and Availability

‏All orders are subject to availability. Ather Fleur reserves the right to modify or discontinue any experience or service at any time without prior notice.

⸻

‏Unique Concept – Surprise Experience

‏Ather Fleur is built around the element of surprise.
‏Customers will not see images of the final arrangement before delivery.
‏All bouquets and arrangements are carefully curated and styled by our team, ensuring the final experience is luxurious, cohesive, and aligned with the selected emotion.
‏By placing an order, the customer agrees to this approach.

⸻

‏Shipping
‏ • Natural flowers: Delivery is available within the United Arab Emirates only.
‏ • Artificial / long-lasting flowers: Delivery is available within the UAE.

‏Shipping costs and estimated delivery times are displayed at checkout and may vary depending on location.

⸻

‏Returns and Exchanges

‏Due to the nature of our products, returns or exchanges are accepted only in the following cases:
‏ 1. An error in the order on our part.
‏ 2. A clear manufacturing defect upon receipt.

‏You must notify us within 48 hours of receiving your order, and the product must be in its original condition with all packaging.
‏For more details, please refer to our Return and Refund Policy.

⸻

‏Messages and Custom Content

‏Any message or text provided by the customer to accompany the flowers is the full responsibility of the customer.
‏Ather Fleur reserves the right to refuse any content that is inappropriate or against public taste.

⸻

‏Privacy

‏Customer information (name, email, phone number, and shipping address) is collected solely for the purpose of processing and fulfilling orders.
‏Your information is protected and will not be shared with third parties except as necessary to fulfill your order.

⸻

‏Modifications

‏Athr fleur reserves the right to modify these Terms of Service at any time. Changes take effect immediately upon posting on the website.

⸻

‏Contact

‏For any inquiries or concerns, please contact us via the Contact Us page or through our official communication channels listed on the website.